Frequently Asked Questions
If you are unable to find an answer to your question below, the customer service team at SpeedySignsUSA is always here to help! Feel free to call us at 1-386-466-0098 or contact us here >
Products
Do you offer additional sizes to those listed on your website?May I choose the type of material my sign is printed on?
Will the printed product look exactly like the design proof displayed on my monitor?
On a double-sided sign, how do I modify the sign so the arrows are pointing in the same direction?
Does my sign order come with wire stakes?
Placing an Order
How do I know that you have received my order?What if I didn't receive my order confirmation?
May I make a change to my order after it has been submitted?
Do you take phone orders?
Customizing Your Sign
What files do you accept?Will there be a setup charge?
How do I use my design for future orders or additional signage?
Can I use my own design?
Can I add a photo to my sign?
Can I add a logo or other graphic to my sign?
I need help designing my sign, can you design it for me?
Shipping
Can I pick up my signs locally?When will I receive my signs?
Is there any way I can receive my order faster?
How do I track my order?
My product contains a defect or is damaged, what can be done?
Billing and Account Information
What types of payment do you accept?Do you offer any discounts?
How do you determine pricing for sign orders?
Products
Do you offer additional sizes to those listed on your website?
We sure do. We can create a custom sign for you in practically any size.
May I choose the type of material my sign is printed on?
We only offer corrugated plastic right now, although you can contact us here for a custom sign quote
Will the printed product look exactly like the design proof displayed on my monitor? While you can’t ensure our monitor settings will match yours, if you are dealing with something that is very color sensitive- you should let us know. We can send you examples of our colors or even work to closely color match a color you provide us with. Watch Video
Due to how different monitors are calibrated, some printed colors may not always match to those displayed on your monitor. If an exact color match is required we can offer a color match service for an additional fee.
If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?
We do it for you. Our graphics department will adjust the arrows so that they point in the same direction when the sign is viewed from either side
Does my sign order come with wire stakes?
No. Wire stakes need to be added to your order as they are not automatically included with your order.
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Placing an Order
How do I know that you have received my order? Customers ask all the time, ‘how do I know that you have received my order?’ At SpeedySignsUSA we take your political campaign very seriously and make a tremendous effort to communicate the status of your sign order every step of the way. Once your order is received, you will receive email notification confirming your purchase. Watch Video
Once you have submitted your order you will receive an order confirmation email along with an order number
What if I didn't receive my order confirmation?
If you haven't received your order confirmation email, please check your junk email folder or spam folder. If you still cannot locate it contact our customer service department at 1-386-466-0098 to confirm your order has been received.
May I make a change to my order after it has been submitted?
If your order has not yet made it in to our production department then we may be able to place your order on hold so that changes can be made. If you need to make a change to your order please contact our customer service department immediately at 1-386-466-0098
Do you take phone orders?
Yes! Call us toll-free Monday through Friday from 9am to 6pm EST > 1-386-466-0098
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Customizing Your Sign
What files do you accept?
We love vector files. These files will have the file extension .ai, .eps, or .pdf. If you do not have one of these files please make sure that the design is 250-300+ dpi, designed to size. If you are not sure of the resolution of the design that you have it may be best to email it to us at info@speedysignsusa.com with information on the size of the sign you would like.
Will there be a setup charge?
If you provide artwork that is not print ready, there could be an artwork fee. If you are not sure if your artwork is print ready, please email it over to us at info@speedysignsusa.com with information on the size and quantity of signs you would like.
How do I use my design for future orders or additional signage?
We keep all artwork on file for any future orders, all we would need to access the artwork would be your order number or design number. Another way to get back to your designs and artwork would be to create an account with us and always checkout using your account that way each design and order is saved where you may easily access it.
Can I use my own design?
Yes, of course, there is a spot on the design tool to upload your own high resolution design. If you are not sure of the resolution of the design that you have it may be best to email it to us at info@speedysignsusa.com with information on the size and quantity of signs you would like.
Can I add a photo to my sign?
Absolutely! Our design tool provides you with the ability to fully customize your banners and give them a personal touch my adding your photo or logo. We do recommend all uploaded files be saved true to the size you’re wanting it to be on your banner at 250 ppi (Pixel Per Inch) or higher to prevent pixelation and to allow us to print in high resolution.
Can I add a logo or other graphic to my sign?
Yes you can add a logo or graphic to your sign. If you are using your own image or logo we recommend using a vector file format (.ai .eps). If you do not have access to a vector file then a high resolution .jpeg or .png file may work. In most cases we are also able to convert your files to a suitable format for a nominal fee.
I need help designing my sign, can you design it for me?
We have several talented designers on staff to help you crate a brilliant layout of your sign content. There is an additional fee to use our design services, contact our customer service department to receive an accurate quote. We also offer a free campaign slogan generator to help you find your perfect tagline!
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Shipping
Can I pickup my signs locally?
We are locally owned and operate out of Lake City, Florida. If you are local to us, YES, please contact us to arrange for a local pick up. We would love to meet you! If you are anywhere else, we will happily ship them to you with a Speedy turnaround.
When will I receive my signs?
We offer three different shipping options – the prices will depend on your distance from Florida and the turn around that you need:
Ground (Receive in 2-8 Business Days)
2nd Day Air (Receive in 3 Business Days)
Next Day Air (Receive in 2 Business Days)
Is there any way I can receive my order faster?
Yes. We offer a variety of shipping options depending on when you need your sign. Refer to our shipping information page to view the shipping options we have available.
Once your order has been shipped you will receive an order update email which will contain your tracking numbers for you to track your order.
My product contains a defect or is damaged, what can be done?
If your product is damaged and / or contains manufacturing defects when you receive your order, please contact our customer service department via 1-386-466-0098.
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Billing and Account Information
What types of payment do you accept?
We accept Visa, Mastercard,Discover, Amex, PayPal and Amazon Pay. If paying by check, your order will be placed on hold at the time the order is placed until the check has been received and cleared.
Do you offer any discounts?
We are unable to offer discounts on our already low sign prices.
How do you determine pricing for sign orders?
Prices are based off the size of the sign, quantity ordered and the number of colors used.
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